Privacy, Cookies & Terms
Hugh Richardson, trading as onlinebassguitar (“OBG,” “we,” or “us”), respects your privacy and is committed to protecting it through this Privacy Policy.
Under the General Data Protection Regulation (GDPR) and related laws, OBG has a legal duty to protect the personal information we collect from you. For the purposes of the GDPR, the ‘Data Controller’ for all services and products offered by OBG via the Website or otherwise, is Hugh Richardson (trading as onlinebassguitar) and we can be contacted using the following Contact Details:
Contact Details
Onlinebassguitar, 204a South Norwood Hill, London SE25 6AS
Email: hugh@onlinebassguitar.com
Telephone: [ +447966676163 ]
This Privacy Policy governs your access to and use of www.onlinebassguitar.com (the “Website”), including any content, functionality and services offered on or through the Website, whether as a guest or a registered user. When accessing the Website, OBG will learn certain information about you, both automatically and through voluntary actions you may take during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and OBG.
Please read this Privacy Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.
Children
Our Website is not intended for children. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at hugh@onlinebassguitar.com.
Information We Collect About You
When you access the Website, OBG will learn certain information about you during your visit.
Information You Provide to Us via the Website. The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website. This may consist of data such as your name, email address, postal address and telephone number.
We use information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.
Ordering a Product or Service from Us. If you order a product or service from OBG, you will need to provide certain personal details, including payment information, so the order can be fulfilled. OBG use third parties (such as Paypal and Stripe) to process all payments for products and services meaning that the relevant third party will collect this information from you and fulfil your order.
Email Information. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our Website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
Information We Collect Through Automatic Data Collection Technology. As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. This will generally include information about your location, your traffic pattern through our website, and any communications between your computer and our Website. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type.
The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our service offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information. Please see the section relating to our Use of Cookies and Pixels below for further details.
How Do We Use the Information That You Provide to Us?
OBG collects your information in order to record and support your participation in the activities you select. If you register to download a book or resources, sign up for our newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.
If you opt in to receive any free resources, participate in any free training programs, register for a webinar, register for a live event, register for a seminar, or purchase any products sold by OBG via the Website, we will only enroll you to receive our free email newsletter if you affirmatively consent to it. If you do not wish to receive this newsletter, you can unsubscribe anytime. If you ever have trouble unsubscribing, you can send an email to hugh@onlinebassguitar.com requesting to unsubscribe from future emails.
We use personal information for purposes of presenting our Website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and OBG, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers.
From time-to-time, we may use the information you provide to us to make you offers to purchase products and services provided by third parties in exchange for a commission to be paid to us by such third parties. Should you opt to take part in such promotions, the third parties will receive your information.
From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal characteristics, interests, and activities.
Basis for Processing
In order to process your personal data, we must have a lawful reason for doing so. The GDPR sets out six lawful bases under which organisations can collect, use and store personal data. We rely on the following lawful bases:
Necessary for the performance of a contract. If you are our customer or a registered user of our Website, we will process your personal data on the basis that it is necessary for us to provide our products and services to you.
Consent. In some cases, we rely on your specific consent to process your personal information. This is where you have actively agreed and ‘opted-in’, for example to receive marketing communications from us, and you have the right to withdraw your consent at any time.
Legitimate interests. In some situations we rely on our legitimate business interests in order to collect and use your personal data. In these situations, we have conducted a balancing test to carefully consider the impact of the processing on your interests, rights and freedoms. We will only undertake the processing if we are satisfied there is no negative impact on you.
Disclosure of Your Information
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you, including to third parties responsible for processing any payments for products or services, but they cannot use it or disclose it for any other purpose, unless you have specifically given them consent to do so.
We may also disclose your personal information to third parties (including a lawyer or collection agency) when necessary to enforce our terms of service or any other agreement between you and OBG or when otherwise legally compelled to do so.
We may provide your information to any successor in interest in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of the OBG’s assets and/or business.
Storage & Retention of Data
Your information is collected and stored on our secure systems, mainly based in the UK and European Economic Area (EEA). Where we use third party service providers to store data, we have appropriate agreements in place to ensure that your personal data is protected. Your personal data may be transferred to a country outside the EEA if, for example, a supplier or service is based outside the EEA. We will take all steps reasonably necessary to ensure your data is treated securely, including ensuring the location has been granted ‘adequacy status’ by the European Commission, or using our agreement with the supplier contains model contractual clauses approved by the European Commission, or ensuring the company we are transferring the data to is certified under the EU-US Privacy Shield.
We hold personal data for a variety of different purposes and the length of time we keep your data will vary depending on the services or products we are providing. We will only keep your data for a reasonable period of time, which is based on the purpose for which we are using your data. Once that purpose has been fulfilled, we will securely delete that data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the data longer for legal, tax or accounting reasons.
How Do We Protect Your Information and Secure Information Transmissions?
We employ appropriate and technical measures to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors who also have appropriate measures in place.
However, email is not an entirely secure medium of communication. When sending personal data to us by email, you do so at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email and will only be processed by our third-party payment providers for the purpose of completing your transaction.
OBG may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure that this service remains available to all users, we may also use software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage. All such statistical data is anonymised and aggregated so that no risk is posed to your privacy.
Your rights under the GDPR
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:
You have the right to request:
If you wish to exercise any of your rights, please contact OBG using the contact details set out at the start of this Policy. If you feel you need to, you also have the right to make a complaint at any time to the ICO, the UK data protection supervisory authority (www.ico.org.uk).
Use of Cookies and Pixels
Similar to other commercial websites, our website utilises a standard technology called “cookies” and server logs to collect information about how our Website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.
The Website may also use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. OBG reserves the right to use these pixels in compliance with the policies of the various social media sites.
By continuing to browse the Website, you are agreeing to our use of cookies.
We use the following types of cookie:
Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website more relevant to your interests.
All of the cookies used by and on our Website are used in accordance with current cookie law (as contained in the Privacy and Electronic Communications (EC Directive) Regulations 2003). You may, if you wish, deny consent to the placing of cookies. However, certain features of our Website may not function fully or as intended if you do.
You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access our Website more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Policy Changes
It is our policy to post any changes we make to our Privacy & Cookie Policy on this page. If we make material changes to how we treat our users' personal information, we will endeavour to notify you by email to the email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.
Onlinebassguitar
Last updated: Jan 2021